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South African banks top digital experience
South African banks top digital experience
Retail lags behind with -27.2% Net Sentiment
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FNB takes top spot, while banking industry reclaims position as SA’s most loved industry
FNB takes top spot, while banking industry reclaims position as SA’s most loved industry
The South African banking industry outperformed international counterparts
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Why South Africans dislike their ISPs - Uncovering the reasons behind their unpopularity
Why South Africans dislike their ISPs - Uncovering the reasons behind their unpopularity
Supersonic a positive outlier ranks first based on consumer sentiment on social media.
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How Burberry became the ESG leader in UK fashion
How Burberry became the ESG leader in UK fashion
A data-driven consumer sentiment analysis of what made Burberry such an outlier of positivity on social...
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UK Fashion ESG Index - Is the fashion industry sustainable?
UK Fashion ESG Index - Is the fashion industry sustainable?
Sustainable business practices should always be in Fashion
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ESG proves to be an uncomfortable fit for UK’s fashion industry
ESG proves to be an uncomfortable fit for UK’s fashion industry
Social media index exposes UK fashion brands' sustainability challenges
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Netflix streaming provider of choice in the Middle East
Netflix streaming provider of choice in the Middle East
Social media research shows what matters most to consumers when choosing a streaming service in the...
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DataEQ launches AI insights co-pilot
DataEQ launches AI insights co-pilot
Introducing DataEQ’s Analyse AI Co-pilot, a ChatGPT-driven analytics assistant
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How social media can support firms’ Consumer Duty data strategies
How social media can support firms’ Consumer Duty data strategies
The Duty is intended to raise the bar of care that is expected throughout the customer...
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The cookie apocalypse is coming
The cookie apocalypse is coming
How to ensure your business survives in a world without third-party cookies
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Why great digital experience is key to customer satisfaction
Why great digital experience is key to customer satisfaction
With the exponential growth of digital channels, providing customers with a great digital experience has become...
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3 things SA grocery shoppers care about in 2022
3 things SA grocery shoppers care about in 2022
Why retail is not all about cost savings
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The growing impact of Hellopeter on Net Sentiment
The growing impact of Hellopeter on Net Sentiment
A blessing or a curse for South African insurers?
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Loans and affordability key for cash-strapped Kenyans
Loans and affordability key for cash-strapped Kenyans
Traditional banks see rising competition from micro-lenders and digital players
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Why AI needs a human touch
Why AI needs a human touch
The future of social sentiment analytics
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Social customer service 101
Social customer service 101
How to get it right
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BrandsEye is now DataEQ
BrandsEye is now DataEQ
Find out why we changed
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Twitter goes to university
Twitter goes to university
How tertiary institutions leveraged social networking sites to support students
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Real-time benchmarking against the Sustainable Development Goals
Real-time benchmarking against the Sustainable Development Goals
The role of social media data in tracking SDG progress
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Net Promotor Score vs. Net Sentiment, what is the true voice of the customer?
Net Promotor Score vs. Net Sentiment, what is the true voice of the customer?
The corporate quest for an authentic voice-of-customer metric.
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Five steps to develop a failproof social customer care strategy
Five steps to develop a failproof social customer care strategy
How to optimise your customer service in 2022
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New Conduct Standard forces banks to better manage social media complaints
New Conduct Standard forces banks to better manage social media complaints
SA's leadng banks urged to ensure regulatory compliance, or risk facing hefty fines
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The value of prioritised workflow in the mess that is social customer service
The value of prioritised workflow in the mess that is social customer service
Why community management tools just don't cut it for social media customer care.
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5 tips for optimising your social media customer service in 2021
5 tips for optimising your social media customer service in 2021
Covid-19 has radically accelerated the demand for digital customer service, forcing organisations to rethink how they...
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Black Friday social media buzz
Black Friday social media buzz
2020 saw a marked increase in social media interest around Black Friday
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Banks neglect making social media a priority at their peril
Banks neglect making social media a priority at their peril
Banks that comply with conduct regulations will unlock customer satisfaction
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Serving customers on their social channel of choice
Serving customers on their social channel of choice
Engage is helping organisations resolve more customer service requests online
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Using DataEQ to implement the FSCA Banking Conduct Standard and improve customer outcomes
Using DataEQ to implement the FSCA Banking Conduct Standard and improve customer outcomes
Prioritise and categorise your social media complaints.
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4 lessons retailers can learn from social media feedback during Covid-19
4 lessons retailers can learn from social media feedback during Covid-19
The way consumers buy from and engage with grocery stores has changed.
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Want to measure CX correctly? You'll need Net Sentiment
Want to measure CX correctly? You'll need Net Sentiment
You can no longer afford to rely solely on backwards-looking metrics
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Wake-up call for business as consumer scrutiny grows during Covid-19 crisis
Wake-up call for business as consumer scrutiny grows during Covid-19 crisis
Eagle-eyed consumers are ready to call businesses out on decisions they feel are wrong
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Covid-19 will drive big changes in digital customer service
Covid-19 will drive big changes in digital customer service
Pandemic drives digital innovation
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Coronavirus and the customer service imperative
Coronavirus and the customer service imperative
A critical challenge in a global pandemic
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