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SA Digital Sentiment Index 2024
SA Digital Sentiment Index 2024
Between 2019 and 2023, conversation on social media relating to digital offerings saw a 29% rise...
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GCC Banking Sentiment Index 2024
GCC Banking Sentiment Index 2024
How six of the GCC region’s banking markets compare in the eyes of consumers on social...
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Saudi Arabian Banking Sentiment Index 2023
Saudi Arabian Banking Sentiment Index 2023
Despite consumers having a negative overall experience with their banks, the industry saw a major improvement...
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SA Banking Sentiment Index 2023
SA Banking Sentiment Index 2023
This year's South African Banking Sentiment Index reflects a remarkable narrative of growth and resilience for...
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UK Banking Fraud Sentiment Index 2023
UK Banking Fraud Sentiment Index 2023
Across the industry there is continual investment to improve counter-fraud measures.
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Irish Insurance Sentiment Index 2023
Irish Insurance Sentiment Index 2023
An in-depth view of consumer sentiment around the Irish Insurance industry on social media
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South African ISP Sentiment Index 2023
South African ISP Sentiment Index 2023
An overview of how South African consumers perceived ISPs on social media
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The South African Insurance Sentiment Index
The South African Insurance Sentiment Index
A look at the performance of South African insurance brands on social media
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Navigating Consumer Duty with social media data
Navigating Consumer Duty with social media data
Using social media to improve how the FCA manages stringnent Consumer Duty regulations
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The 2023 Kenya Banking Sentiment Index
The 2023 Kenya Banking Sentiment Index
Kenya's retail banking sector has shown remarkable resilience and adaptability.
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The 2023 UK Fashion ESG Sentiment Index
The 2023 UK Fashion ESG Sentiment Index
ESG-driven consumer insights about the UK fashion market.
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The 2023 South African Retail Sentiment Index
The 2023 South African Retail Sentiment Index
The latest trends and consumer insights about the South African retail market.
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SA Telecoms Sentiment Index 2023
SA Telecoms Sentiment Index 2023
A look at the performance of South African telecoms brands on social media during 2022.
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MENA Streaming Services Report 2023
MENA Streaming Services Report 2023
The streaming services market is becoming increasingly competitive in the Middle East and North Africa (MENA)...
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UAE Banking Sentiment Index 2023
UAE Banking Sentiment Index 2023
Both operational and reputational Net Sentiment improved from last year’s study.
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UK Utilities Sentiment Index 2022
UK Utilities Sentiment Index 2022
A look at a perfect storm of high energy demands amidst unstable supply in the UK...
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UK Insurance Sentiment Index 2022
UK Insurance Sentiment Index 2022
PwC in colloboration with DataEQ analysed 335,190 tweets to find out who the UK's best insurer...
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Twitter cultural trends analysis in Saudi Arabia
Twitter cultural trends analysis in Saudi Arabia
DataEQ partnered with Twitter to uncover developing trends in the market
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Clever campaigns not enough to mask SA insurers’ lengthy claims process
Clever campaigns not enough to mask SA insurers’ lengthy claims process
PwC in partnership with DataEQ anlayse the performance of SA's leading insurers
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UAE banks record positive annual growth, score low on customer satisfaction
UAE banks record positive annual growth, score low on customer satisfaction
KPMG Banking Sentiment Index in partnership with DataEQ
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Ramadan sees social media service expectations surge
Ramadan sees social media service expectations surge
Brand posts helped shift the nature of consumer conversation
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South African Telecoms Sentiment Index - MTN comes out tops
South African Telecoms Sentiment Index - MTN comes out tops
Telecoms remains South Africa’s least liked industry
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The FCA's new Consumer Duty and the importance of social media
The FCA's new Consumer Duty and the importance of social media
Unpacking the role of unstructured consumer feedback in next-gen supervisory data
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South African banking customers embrace social media service in 2021
South African banking customers embrace social media service in 2021
Are banks managing to meet the fast-climbing demand?
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